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Legal terms before you open your account

Baccarat Squeeze, Big Bass Bonanza, Football Studio, Cash or Crash, Dragon Fishing and Bull Bull sit behind one account contract, so our legal terms explain what applies before…

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raptor88 Legal terms before you open your account
CONTACT ROUTES

Legal help without leaving your account

Legal questions need a traceable channel, especially when they involve identity files, wallet references, or account changes.

Legal inbox Send policy questions through the contact form using the email tied to your account. We match the request to your profile, ask for extra proof only when needed, and reply with the next legal step.
Chat handoff If your issue starts in chat, ask our team to mark it as a legal query. We may move the conversation to email when identity checks, account documents, or wallet records must be attached.
Secure files For changes to your name, phone number, or bank details, upload clear files only through the account area we specify. Do not send card photos or wallet screenshots through public social channels.
DATA CARE

How we handle legal account data

Your legal rights depend on the data we hold and the request you make, so we keep the process narrow.

Data collection

We collect identity, contact, device, wallet, and transaction details only when they relate to account use, legal checks, fraud prevention, or dispute handling. Each request for extra documents should state the purpose.

Cookie choices

Essential cookies keep login sessions, language, and security alerts working. Optional analytics cookies help us understand page errors and account flow, and you can change browser settings if you do not want them stored.

Login security

Account passwords are protected using hashed storage, and unusual login patterns can trigger extra checks. We will never ask for your password through chat, email, or a public social message.

Wallet records

Touch 'n Go, GrabPay, Boost dan FPX references are linked to your account with time, status, and amount fields. This helps us verify withdrawals and handle disputes without exposing your wallet details publicly.

Retention controls

Some records must be kept while an account is active, a transaction is unresolved, or a legal duty remains. When a record is no longer needed, we aim to remove or anonymise it.

Change requests

If you need a correction, use the account email and include the exact field that should change. We compare your request with existing records before applying updates, especially for wallet or bank details.

Legal answers before you join

Before you join, use these answers to understand how legal terms affect your account, data, and access in Malaysia. They are written for quick decisions, but they do not replace legal advice. If your situation is unusual, contact us with your account email so we can check the relevant record and tell you which part of the policy applies. Keep copies of transaction references when you raise a legal query.

Your account is governed by the terms shown on this page, any dated policy update, and rules shown inside your account area. Access depends on local law and is available only where local law permits.

We may check age, location, identity, and contact details before allowing account actions. If we need documents, we ask through a controlled channel and use them only for the legal purpose explained.

You can ask us to correct account details such as name spelling, phone number, email, and bank or wallet references. We may keep older records when needed for audit, dispute handling, or legal duty.

Payment references are stored with timestamps, account identifiers, and status codes so we can match deposits, verify withdrawals, and resolve disputes. We do not publish wallet records or use them outside account and legal checks.

You can make a deletion request through support. We check what can be removed and what must remain because of unresolved disputes, fraud prevention, tax, audit, security, or other legal requirements.

If a legal change affects access, we may update terms, restrict certain account actions, or request extra checks. Access remains dependent on local law and is available only where local law permits.

Our support team receives the first message, then routes policy, data, or document matters to the relevant internal handler. You will be asked to confirm account ownership before we discuss private records.

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